APPLICABILITY TO ALL PATIENTS — REGARDLESS OF BOOKING METHOD
This Patient Declaration applies to all patients of NEXTBIG HEALTHCARE PRIVATE LIMITED ("inticure" — India's First Medical Center for Relationship Health), whether You:
- Booked through our website (www.inticure.com)
- Booked through our mobile application
- Booked via direct communication (email, WhatsApp, telephone, SMS, or other means)
- Were referred by a practitioner
- Accessed Services through any other channel
PATIENT DECLARATION
FOR PATIENTS BOOKING VIA WEBSITE OR MOBILE APP:
You accept this Declaration by clicking "I Agree" or similar checkbox during the booking process.
FOR PATIENTS BOOKING VIA EMAIL, WHATSAPP, TELEPHONE, OR OTHER DIRECT COMMUNICATION:
You should have received confirmation of Your consultation electronically (via email, WhatsApp, SMS, or other means) containing:
- Consultation details (date, time, practitioner)
- Links to our Terms of Use, Privacy Policy, Cancellation and Refund Policy, and Telehealth Consent
- Google Meet or other video conferencing link
- Critical legal notices and disclaimers
BY CLICKING THE GOOGLE MEET (OR OTHER VIDEO CONFERENCING) LINK AND JOINING THE CONSULTATION, OR BY PARTICIPATING IN THE CONSULTATION BY ANY MEANS, YOU PROVIDE THE SAME CONFIRMATIONS, CONSENTS, DECLARATIONS, AND ACCEPTANCES AS IF YOU HAD CLICKED "I AGREE" CHECKBOX ON OUR WEBSITE.
Your participation in the Consultation constitutes complete, binding acceptance of all terms, conditions, limitations, waivers, and disclaimers contained in this Declaration and all referenced documents.
IF YOU DO NOT AGREE, DO NOT JOIN THE CONSULTATION. NOTIFY US IMMEDIATELY AT wecare@inticure.com.
1. CONSENT TO CONSULTATION
I provide absolute, unconditional, informed consent to undergo telehealth consultation with the Practitioner whose details were disclosed to me.
2. AGE CONFIRMATION — STRICT 18+ REQUIREMENT
I CONFIRM AND WARRANT I AM AT LEAST 18 YEARS OF AGE.
I understand:
- Platform is STRICTLY for individuals 18+ only
- Minors are absolutely prohibited
- False age representation = fraud, immediate termination, no refund
- I assume full liability if I misrepresent my age
3. JURISDICTIONAL ACKNOWLEDGEMENT
I acknowledge:
- (a) RMP/AYUSH Practitioners are licensed only in India; consultations deemed to occur in India regardless of my location
- (b) AYUSH Practitioners (Ayurvedic doctors) prescribe ONLY Ayurvedic/AYUSH medicines (not allopathic drugs)
- (c) Non-RMP Practitioners may be located outside India
4. PRESCRIPTION USAGE
I acknowledge any prescription issued is valid only in India and shall not be presented outside India.
5. ACCEPTANCE OF GOVERNING DOCUMENTS
I confirm I have read, understood, and agree to:
- Telehealth Consent
- Privacy Policy
- Terms of Use
- Cancellation and Refund Policy
6. MODE OF CONSULTATION
Unless expressly designated audio-only/chat-only, I understand Consultations shall ordinarily be conducted with Practitioner's video enabled.
7. INFORMED CONSENT TO CONSULTATION DOCUMENTATION
Current Practice — No Video Recording:
I understand that to respect patient privacy and comfort (especially for sensitive sexual and relationship health matters), inticure does NOT currently record consultations.
Medical Record Keeping:
I acknowledge that:
- (a) The Practitioner WILL maintain detailed written consultation notes documenting:
- Patient history and complaints
- Clinical assessment
- Treatment recommendations
- Prescriptions issued
- Follow-up plans
- (b) These written notes form part of my medical record
- (c) Medical records are maintained per applicable legal requirements
- (d) Medical records are subject to medical confidentiality and Privacy Policy protections
Future Recording Policy:
I understand that:
- (a) The Company may implement audio-video recording in the future
- (b) If recording is implemented, I will receive advance notice
- (c) Explicit consent will be obtained before any recording occurs
- (d) I will have the option to decline recording (though the Practitioner may decline to proceed)
Video Consultation Requirement:
I understand that "video-enabled" consultation means the Practitioner and I should both have cameras on during the live session for proper clinical assessment. This does NOT mean the session will be recorded.
Privacy Appreciation:
I appreciate the Company's decision to prioritize patient privacy and comfort by not recording these sensitive consultations.
8. GOOGLE MEET ACKNOWLEDGMENT
I acknowledge:
- Video consultations use Google Meet
- Requires data processing on international servers
- Technically necessary for service delivery
- I expressly consent to such processing
- Google Meet temporarily processes the video connection, but the consultation is NOT recorded by inticure
- I waive claims related to international data transfer
9. WELLNESS SERVICES ACKNOWLEDGMENT
If I book Tarot, Astrology, Vibe Check, or similar services, I acknowledge:
- Services for entertainment and spiritual guidance ONLY
- NOT medical advice, diagnosis, or treatment
- No guarantees of accuracy
- I will NOT rely on such services for medical/financial/legal decisions
- I waive all claims against Company
- Services not subject to Consumer Protection (E-Commerce) Rules, 2020 as non-commercial entertainment
10. GEOGRAPHIC PRICING ACKNOWLEDGMENT
I understand:
- Consultation fees vary by my location (India vs. International)
- Location determined by IP address/technical means
- Misrepresenting location = fraud, account termination, no refund
11. EMERGENCY SERVICES UNDERSTANDING
I acknowledge:
- Platform NOT suitable for emergencies
- For emergencies, I will call 112 (India), 911 (USA), 999 (UK), 112 (EU)
- Company provides NO emergency services
12. LIMITATION OF LIABILITY
I acknowledge:
- Company is technology facilitator only
- NOT liable for Practitioner acts/advice
- Maximum liability: Consultation Fee paid (or ₹1,00,000/fees paid in 12 months, whichever lower)
13. DISPUTE RESOLUTION
I agree disputes resolved by:
- Good faith negotiation (15 days)
- Arbitration (MCIA Rules, Bangalore, English)
- I waive class actions, jury trial
- Bangalore courts have exclusive jurisdiction
14. FINAL CONFIRMATION
By proceeding, I confirm:
- I am 18+ years old
- I have read and understood all documents
- I provide explicit consent to all terms
- I accept all responsibilities and waivers stated above
IF I DO NOT AGREE, I MUST NOT USE THE PLATFORM.
15. AMENDMENTS
This Declaration may be amended by the Company. Material amendments will be notified 15 days in advance. Non-material are immediate upon publication. Proceeding with services accepts changes. Conflicts resolved per Terms of Use 1.3.
By proceeding with the consultation, you acknowledge that you have read, understood, and agreed to all terms above.
Last Updated
February 2026
Effective Date
February 2026
Governing Law
India (DPDP Act, 2023; IT Act, 2000)
END OF PATIENT DECLARATION
© 2026 NEXTBIG HEALTHCARE PRIVATE LIMITED. All rights reserved.