Telehealth Consent

By proceeding to access or use any telehealth consultation facilitated by NEXTBIG HEALTHCARE PRIVATE LIMITED, operating under the brand name “inticure” (hereinafter referred to as the “Company”), through its website www.inticure.com or any related digital application (together, the “Platform”), you (the “Patient/User”) hereby acknowledge, confirm, consent and agree as follows:

1. General Consent

1.1. I hereby provide my absolute, unconditional and informed consent to undergo a telehealth consultation (“Consultation”) with the practitioner (the “Practitioner”) whose name and details are provided in the confirmation communication issued to me by the Company.

1.2. I understand that the Company is a technology facilitator only, and does not itself provide medical or healthcare services. All professional advice, diagnosis, prescriptions (if any), and treatment recommendations are solely the responsibility of the Practitioner.

2. Jurisdictional Acknowledgement

2.1. I acknowledge and understand that:

• (a) In the case of Registered Medical Practitioners (“RMPs”), the Practitioner is licensed to practise only within India, and any prescription provided shall be valid solely within India.
• (b) In the case of Non-RMP Practitioners (e.g., psychologists, dieticians, counsellors, etc.), I acknowledge that the Practitioner may be located, licensed, and professionally regulated in a jurisdiction outside of India (e.g., the USA, UK).
• (c) The Company does not represent or warrant that the Practitioner’s services are valid or recognised in any jurisdiction other than India, and it is my sole responsibility to verify the acceptability of such services in my jurisdiction.

3. Location & Pricing

3.1. I understand and agree that:

• (a) Consultation fees shall be determined by reference to my location, as disclosed by me or determined by the Company through technical means (including IP address tracking or other methods).
• (b) If I misrepresent or conceal my location, the Company may: (i) charge me fees applicable to my true location; (ii) suspend or terminate my bookings, packages or consultations; and/or (iii) decline any refund.
• (c) In couples’ consultations or packages, the location of the booking party shall determine the applicable fees.

4. Packages

• 4.1. Packages of 3, 6, 9, or 12 sessions may be purchased individually or as a couple.
• 4.2. Individual packages are strictly non-transferable and may only be used by the named Patient.
• 4.3. Packages shall have a fixed validity period (3, 6, 9, or 12 months, respectively) and unused sessions shall lapse upon expiry.
• 4.4. Packages are strictly non-refundable, as detailed in the Cancellation and Refund Policy.

5. Recording, Notes & Data

• 5.1. I hereby provide my express, specific, and unambiguous consent that:
  • (a) Consultations may, subject to law, be audio/video recorded by the Company and/or the Practitioner for the purposes of quality monitoring, medico-legal compliance, patient safety, training, and record-keeping.
  • I understand that, unless the Company expressly assigns a session as audio-only or chat-only, the Practitioner shall be required to conduct the Consultation with video enabled. I acknowledge this as the default mode of Consultation to ensure proper clinical assessment and transparency.
  • (b) Practitioners may use note-taking, transcription or electronic tools to document the Consultation.
  • (c) All such recordings and notes shall form part of my patient record on the Platform and be governed by the Privacy Policy.
  • (d) I acknowledge that this consent to be recorded is a precondition for availing the Services, and I hereby waive any and all claims related to the recording, storage, or use of consultation footage by the Company for such stated legitimate purposes.
  • (e) I acknowledge that video consultations use Google Meet, requiring data processing on international servers. I understand this is technically necessary for service delivery and expressly consent to such processing, waiving any claims related to international data transfer.

6. Risks & Limitations of Telehealth

• (a) Absence of physical examination
• (b) Incomplete or inaccurate transmission of medical data
• (c) Technical failures
• (d) Risks of data security in electronic communication

6.2. I acknowledge that telehealth is not suitable for emergencies. I shall seek immediate in-person care for urgent or life-threatening conditions.

7. Quality Assurance

7.1. I acknowledge that the Company may conduct simulated “test consultations” by trained persons to assess Practitioner quality and platform performance.

8. Publicity Rights

• 8.1. Anonymised Data: I consent to the Company using anonymised or de-identified Consultation data (aggregated case studies, treatment outcomes, feedback) for internal research, statistical analysis, and business intelligence. Such material shall be the Company’s sole property.
• 8.2. Testimonials: Where I provide identifiable feedback (written, audio or video), I grant the Company a perpetual, worldwide, royalty-free right to use and publish it across media. The Company agrees that such use shall be accurate and non-defamatory, and I may request removal if proven misleading.
• 8.3. Practitioner Content: I acknowledge that Practitioners separately license their publicity rights to the Company under their Service Agreement.

9. Limitation of Liability

9.1. I acknowledge that the Company is a technology facilitator only and is not liable for the acts, omissions, or advice of any Practitioner.

9.2. To the fullest extent permitted by law, the aggregate liability of the Company for any claim connected with a Consultation shall not exceed the Consultation Fee actually paid by me for the disputed Consultation.

10. Dispute Resolution & Governing Law

• 10.1. This Consent shall be governed by Indian law.
• 10.2. The Parties shall first attempt to resolve any dispute through negotiation within fifteen (15) days of notice.
• 10.3. Unresolved disputes shall be referred to arbitration under the MCIA Rules, conducted by a sole arbitrator seated in Bangalore, India. The arbitration shall be in English, and the award shall be final and binding. Costs shall initially be borne by the party initiating the dispute, subject to the arbitrator’s final decision.
• 10.4. Subject to arbitration, the courts at Bangalore, Karnataka shall have exclusive jurisdiction.
• 10.5. Maximum Aggregate Liability: The Company’s total liability under all claims shall not exceed ₹1,00,000 (One Lakh Rupees) or the total fees paid by the User in the preceding 12 months, whichever is lower.

11. Acceptance of Terms

By clicking the meeting link, scheduling or attending a Consultation, or otherwise using the Platform, I confirm that I have read, understood and agreed to be bound by:

• (a) this Telehealth Consent
• (b) the Terms of Use
• (c) the Privacy Policy
• (d) the Cancellation and Refund Policy