TELEHEALTH CONSENT

1. GENERAL CONSENT

1.1. Informed Consent

I provide my absolute, unconditional and informed consent to undergo telehealth consultation ("Consultation") with the practitioner ("Practitioner") whose details were provided in my confirmation.

1.2. Technology Facilitator Only

I understand the Company is a technology facilitator only and does NOT provide medical or healthcare services. All professional advice, diagnosis, prescriptions, and treatment recommendations are solely the Practitioner's responsibility.

2. JURISDICTIONAL ACKNOWLEDGEMENT

2.1. RMP and AYUSH Consultations

I acknowledge:

(a) Allopathic RMPs: Licensed to practice only within India; prescriptions valid solely in India
(b) AYUSH Practitioners (Ayurvedic doctors): Licensed in India; may prescribe ONLY Ayurvedic/AYUSH medicines (not allopathic drugs). Violation of AYUSH limits may result in Practitioner termination and reporting to CCIM.

2.2. Non-RMP Practitioners

I acknowledge Non-RMP Practitioners (psychologists, counselors, wellness experts) may be located and licensed outside India.

2.3. No Warranty

Company makes no representation that services are valid or recognized in jurisdictions outside India. It is my sole responsibility to verify acceptability in my jurisdiction.

3. LOCATION & PRICING

3.1. Geographic Pricing

I understand consultation fees are determined by my location (India vs. International), reflecting legitimate variations in:

Payment processing infrastructure
Cross-border service delivery costs
Regional compliance expenses

3.2. Location Verification

Location determined by IP address or other technical means.

3.3. Misrepresentation Consequences

If I misrepresent or conceal location, Company may:

Charge fees applicable to my true location
Suspend or terminate my account
Decline any refund

3.4. Couples Packages

For couples packages, booking party's location determines fees.

4. PACKAGES

4.1. Package Options

3, 6, 9, or 12 sessions, purchased individually or as couple.

4.2. Non-Transferable

Individual packages strictly non-transferable, used only by named Patient.

4.3. Validity Period

Package Size	Validity Period
3 sessions	3 months
6 sessions	6 months
9 sessions	9 months
12 sessions	12 months

4.4. Non-Refundable

Packages strictly non-refundable, detailed in Cancellation and Refund Policy.

5. CONSULTATION DOCUMENTATION AND DATA PROCESSING

5.A. Administrative Access

The Patient acknowledges that authorized administrative or technical personnel of the Company may access consultation records or associated data solely for purposes including:

platform maintenance
troubleshooting
quality assurance
regulatory compliance
dispute resolution

Such access shall be governed by confidentiality obligations and internal controls.

5.1. Consultation Documentation

Consultations may be documented through written notes, electronic medical records, and/or audio-video recording at the Company's or Practitioner's discretion.

Current Practice - No Video Recording:

To respect patient privacy and comfort, particularly given the sensitive nature of relationship and sexual health matters, inticure currently does NOT record consultations.

Instead, practitioners maintain detailed written consultation notes and electronic medical records per applicable medical record-keeping requirements including:

Patient identification
Date and time of consultation
Chief complaint and history
Clinical assessment and diagnosis
Treatment recommendations and prescriptions
Follow-up plan

Future Recording Policy:

Should the Company decide to implement audio-video recording in the future:

(a) Patients will be notified in advance via email, website, and pre-consultation notice
(b) Explicit consent will be obtained prior to any recorded consultation
(c) Patients will have the option to decline recording (though the Practitioner may decline to proceed without recording)
(d) Recorded consultations will be subject to strict confidentiality and PDPP Act protections

5.2. Medical Records

I acknowledge that:

(a) The Practitioner will maintain detailed written consultation notes documenting the session
(b) These notes form part of my medical record
(c) Medical records are governed by this Privacy Policy and applicable medical confidentiality requirements
(d) Medical records are retained per applicable retention requirements (minimum 3 years)

5.3. Video Requirement

I understand that unless expressly designated audio-only or chat-only, Practitioner shall conduct Consultation with video enabled for proper clinical assessment and transparency.

This video requirement does NOT mean the consultation will be recorded - it means both patient and practitioner should have cameras on during the live session.

5.4. Documentation Tools

I consent to Practitioners using note-taking software, transcription tools, or electronic health record systems to document the Consultation, provided such tools comply with the Privacy Policy.

5.5. Google Meet Processing

(a) I acknowledge video consultations use Google Meet, requiring data processing on international servers.
(b) I understand this is technically necessary for service delivery.
(c) I expressly consent to such processing.
(d) I understand that while Google Meet temporarily processes the video connection, the Company does NOT record the consultation.
(e) I waive claims related to international data transfer via Google Meet.

5.6. Privacy Assurance

I acknowledge the Company's commitment to privacy and appreciate that consultations are not recorded to ensure maximum comfort and confidentiality for sensitive health discussions.

6. RISKS & LIMITATIONS OF TELEHEALTH

6.1. Inherent Risks

I understand telehealth risks including:

Absence of physical examination
Incomplete or inaccurate data transmission
Technical failures
Data security risks in electronic communication

6.2. Not for Emergencies

I acknowledge telehealth is NOT suitable for emergencies. I shall seek immediate in-person care for urgent or life-threatening conditions.

India

112

USA

911

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112

7. WELLNESS SERVICES DISCLAIMER

7.1. Entertainment Purpose Only

If I book Tarot, Astrology, Vibe Check, or similar services, I understand they are for entertainment and spiritual guidance ONLY, not medical advice, diagnosis, or treatment.

7.2. No Guarantees

Company does NOT:

Verify wellness practitioner credentials
Guarantee accuracy of predictions
Make warranties regarding outcomes

7.3. No Reliance

I will NOT rely on wellness services for medical, financial, legal, or other professional decisions.

7.4. Waiver

I waive all claims against Company arising from wellness services.

8. QUALITY ASSURANCE

8.1. Test Consultations

I acknowledge Company may conduct simulated "test consultations" by trained persons to assess Practitioner quality and platform performance.

9. PUBLICITY RIGHTS

9.1. Anonymized Data

I consent to Company using anonymized/de-identified Consultation data (aggregated case studies, treatment outcomes, feedback) for internal research, statistical analysis, business intelligence. Such material is Company's sole property.

9.2. Testimonials

Where I provide identifiable feedback (written, audio, video), I grant Company perpetual, worldwide, royalty-free right to use and publish across media.

Company agrees use shall be accurate and non-defamatory. I may request removal if misleading or misrepresentative.

9.3. Practitioner Content

I acknowledge Practitioners separately license their publicity rights to Company.

10. LIMITATION OF LIABILITY

10.1. Technology Facilitator Only

I acknowledge Company is technology facilitator only, NOT liable for Practitioner acts, omissions, or advice.

10.2. Maximum Liability Cap

Company's aggregate liability for any claim shall NOT exceed Consultation Fee actually paid by me for disputed Consultation.

10.3. Enhanced Cap

MAXIMUM AGGREGATE LIABILITY:

₹1,00,000 (One Lakh Rupees)

or total fees paid in preceding 12 months, whichever is lower.

11. DISPUTE RESOLUTION & GOVERNING LAW

11.1. Governing Law

Indian law.

11.2. Good Faith Negotiation

Parties attempt amicable resolution within 15 days.

11.3. Arbitration

Per MCIA Rules (Expedited Procedure), sole arbitrator, Bangalore seat, English language.

11.4. Class Action Waiver

Parties waive rights to:

Trial by jury
Class action participation
Consolidation of claims

11.5. Severability

Arbitration clause severable and enforceable even if other provisions invalid.

11.6. International Enforceability

International users agree clause enforceable in local jurisdiction under New York Convention.

11.7. Final and Binding

Award final and binding.

11.8. Jurisdiction

Subject to arbitration, Bangalore courts have exclusive jurisdiction.

12. ACCEPTANCE OF TERMS

12.1. Booking Methods

(a) Platform-based booking

Via www.inticure.com or mobile applications

(b) Direct booking

Via email, WhatsApp, SMS, telephone, or other direct communication

This Telehealth Consent applies regardless of booking method.

12.2. Platform-Based Booking Acceptance

If You book through www.inticure.com or our mobile applications, acceptance of this Telehealth Consent occurs by:

(a) Clicking the "I Agree" or similar checkbox during registration or booking process
(b) Clicking the meeting link to join the Consultation
(c) Accessing, using, or interacting with the Platform in any manner
(d) Scheduling or attending a Consultation

12.3. Direct Booking Acceptance

If You schedule a Consultation via direct communication channels (email, WhatsApp, SMS, telephone, etc.) without accessing the Platform website or application:

(a) Pre-Consultation Confirmation:

You will receive confirmation of Your booking electronically (via email, WhatsApp, SMS, or other means) containing:

Consultation details (date, time, practitioner information)
Links to this Telehealth Consent, Terms of Use, Privacy Policy, and Cancellation and Refund Policy
Google Meet or other video conferencing link
Critical legal notices regarding age restrictions, liability limitations, jurisdictional matters, and other material terms

(b) Deemed Acceptance:

BY CLICKING THE PROVIDED GOOGLE MEET (OR OTHER VIDEO CONFERENCING) LINK AND JOINING THE CONSULTATION, OR BY PARTICIPATING IN THE CONSULTATION BY ANY MEANS, YOU IRREVOCABLY AND UNCONDITIONALLY CONFIRM THAT:

You have received this Telehealth Consent and all referenced documents
You have had reasonable opportunity to review and understand them
You agree to be bound by all terms, conditions, limitations, disclaimers, and waivers contained therein
You are at least 18 years of age
You understand the consultation documentation practices detailed in Section 5
You acknowledge all risk limitations, liability limitations, and jurisdictional waivers
You accept the limitation of liability caps detailed in Section 10
You agree to arbitration and governing law provisions in Section 11

Your participation in the Consultation via direct booking channels, whether by clicking the meeting link, answering a call, joining via any video platform, or participating by any other means, has the same complete and binding legal effect as clicking "I Agree" checkbox on the Platform. This constitutes your full, informed, and unconditional acceptance.

(d) Rejection of Terms:

If You do not agree to these terms, You must NOT join or participate in the Consultation and must immediately notify the Company at wecare@inticure.com or via the communication channel through which You received the confirmation.

(e) Additional Confirmation:

The Company or Practitioner may, at the commencement of the Consultation, request verbal confirmation of Your acceptance of these terms. Such verbal confirmation constitutes additional evidence of Your acceptance and does not diminish or supersede Your deemed acceptance by participation.

12.4. Binding Confirmation

Regardless of booking method (Platform-based or direct booking), by proceeding with the Consultation in any manner, You irrevocably confirm that You:

(a) Have read and understood this Telehealth Consent
(b) Have read and understood the Terms of Use
(c) Have read and understood the Privacy Policy
(d) Have read and understood the Cancellation and Refund Policy
(e) Agree to be bound by all provisions, limitations, waivers, and disclaimers contained in all such documents
(f) Provide explicit, informed consent to all matters detailed herein, including but not limited to documentation practices, data processing consent, jurisdictional waivers, and liability limitations

12.5. Evidence of Acceptance

The Company maintains records of:

Confirmation messages sent (email, WhatsApp, SMS)
Timestamps of message delivery
Meeting link clicks (where technically feasible)
Consultation participation

Users waive challenges to electronic evidence under Evidence Act, 1872 65B.

Such records constitute evidence of Your acceptance of these terms.

12.6. No Acceptance = No Service

If You do not accept these terms, You are not permitted to receive Services and must not participate in any Consultation.

13. AMENDMENTS

The Company may amend this Telehealth Consent at any time. Material changes shall be notified at least fifteen (15) days in advance via email or Platform. Non-material changes are immediate. Continued participation constitutes acceptance. For conflicts, refer to Terms of Use 1.3 as master.

By proceeding with the consultation, you acknowledge that you have read, understood, and agreed to all terms above.

wecare@inticure.com

Last Updated

February 2026

Effective Date

February 2026

Governing Law

India (DPDP Act, 2023; IT Act, 2000)

END OF TELEHEALTH CONSENT