These Terms of Use are published in compliance with, and pursuant to, the provisions of the Indian Contract Act, 1872, the Information Technology Act, 2000, the rules framed thereunder including the Information Technology (Intermediaries Guidelines) Rules, 2011, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, together with all other Applicable Law.

TERMS OF USE

These Terms constitute a legally binding and enforceable agreement between:

The Company

NEXTBIG HEALTHCARE PRIVATE LIMITED, a company incorporated under the Companies Act, 2013, having its registered office at Gopala Complex, 1st Floor, No. 45/3, Residency Road, Bangalore - 560025, Karnataka, India, operating under the brand name "inticure" and marketed as "India's First Medical Center for Relationship Health" (hereinafter referred to as the "Company", "inticure", "We", "Our" or "Us").

The User

Any natural or legal person who accesses, registers on, or otherwise uses the website located at www.inticure.com, or any associated mobile application or other digital interface operated by the Company (collectively, the "Platform") (hereinafter referred to as "You", "Your" or "User").

The Company and the User are hereinafter individually referred to as a "Party" and collectively as the "Parties".

1. NATURE AND APPLICABILITY OF TERMS

1.1. Entire Agreement

These Terms, together with the Privacy Policy, the Cancellation and Refund Policy, and the Telehealth Consent, each available on the Platform and incorporated herein by reference, constitute the entire agreement between the Parties ("Agreement") and govern Your use of the Platform and the services provided thereunder ("Services").

1.2. Acceptance by Use

By accessing or using the Platform, You irrevocably and unconditionally accept and agree to be bound by these Terms. If You do not agree, You are prohibited from accessing or using the Platform or availing any Services.

1.2A. Acceptance via Direct Booking Channels

The Company facilitates consultations through both:

(a) The Platform

www.inticure.com and associated applications

(b) Direct booking channels

email, WhatsApp, SMS, telephone, or other direct communication

For consultations booked via direct channels (email, WhatsApp, telephone, etc.):

(i) You acknowledge that You will receive confirmation of Your booking via email, WhatsApp, SMS, or other electronic means, together with:

Links to these Terms and all incorporated documents (Privacy Policy, Cancellation and Refund Policy, Telehealth Consent)
A Google Meet or other video conferencing link to join Your Consultation
Material notices regarding age restrictions, liability limitations, and other critical terms

(ii) BY CLICKING THE PROVIDED GOOGLE MEET (OR OTHER VIDEO CONFERENCING) LINK AND JOINING THE CONSULTATION, OR BY PARTICIPATING IN THE CONSULTATION BY ANY MEANS, YOU IRREVOCABLY CONFIRM THAT:

You have received and had reasonable opportunity to review these Terms and all incorporated documents
You are at least 18 years of age
You accept and agree to be bound by all terms, conditions, limitations, disclaimers, and waivers contained herein
You acknowledge all disclaimers and liability limitations
You waive all claims that may arise from Your participation in the Consultation

(iii) Your participation in the Consultation, whether by clicking the meeting link, answering the call, or joining by any other means, constitutes complete, unconditional acceptance of these Terms with the same legal effect as if You had clicked "I Agree" checkbox on the Platform.

(iv) If You do not agree to these Terms, You must NOT join or participate in the Consultation and must immediately notify the Company at wecare@inticure.com.

(v) The Company may, in its discretion, require additional forms of acceptance or confirmation before permitting access to the Consultation.

1.3. Amendments and Modifications

The Company reserves the right, in its sole discretion, to amend, modify or update these Terms at any time. Material amendments (those affecting User rights, obligations, or fees) shall be notified via email, Platform notice, or other means at least fifteen (15) days prior to becoming effective. Non-material amendments shall be effective upon publication on the Platform.

Continued use of the Platform by You shall constitute Your acceptance of the amended Terms. This section shall serve as the master amendments provision for all Governing Documents (Privacy Policy, Telehealth Consent, Cancellation and Refund Policy, Patient Declaration, and Services Agreement), prevailing in case of conflict.

For Users booking via direct channels (email, WhatsApp, etc.), notice of material amendments shall be provided via the same communication channel used for booking confirmation. Continued participation in Consultations after such notice constitutes acceptance of amended Terms.

2. DEFINITIONS

2.1. Applicable Law

All laws, rules, regulations, notifications, guidelines, circulars and codes in force in India, as amended from time to time.

2.2. AYUSH Practitioner

Healthcare professional qualified in Ayurveda, Yoga & Naturopathy, Unani, Siddha, or Homeopathy, registered with respective regulatory council (CCIM, CCH, etc.).

2.3. Consultation

Paid session provided by a Practitioner to a User via audio, video, or other electronic means through the Platform.

2.4. End-User

User who books or avails a Consultation on the Platform.

2.5. Non-RMP Practitioner

Healthcare or wellness professional who is not a Registered Medical Practitioner or AYUSH Practitioner (psychologists, counselors, dieticians, life coaches, wellness experts).

2.6. Package

Bundled set of Consultations purchased by an End-User.

2.7. Practitioner

Registered Medical Practitioner, AYUSH Practitioner, or Non-RMP Practitioner providing Services through the Platform.

2.8. Registered Medical Practitioner (RMP)

Medical practitioner registered with the National Medical Commission (NMC) or any State Medical Council under the National Medical Commission Act, 2019.

2.9. Services

Technology platform and associated support services provided by the Company to connect Users with Practitioners and enable Consultations.

2.10. Wellness Services

Non-medical services for entertainment, spiritual guidance, or general wellness purposes, including tarot readings, astrology consultations, relationship coaching, and wellness assessments.

3. ELIGIBILITY AND GEOGRAPHIC SCOPE

3.1. Age Requirement - Strict 18+ Policy

The Platform is strictly for individuals 18 years of age or older.

By accessing or using the Platform, You represent, warrant, and confirm that You are at least eighteen (18) years of age.

Minors (persons under 18 years) are absolutely prohibited from:

Accessing the Platform
Registering for an account
Booking or receiving any Consultations
Using any Services

If the Company discovers or reasonably suspects You are under 18, the Company shall:

(a) Immediately terminate Your account without notice
(b) Forfeit all fees paid without refund
(c) Report the matter to appropriate authorities if necessary
(d) Reserve the right to pursue legal action for fraud and misrepresentation

You acknowledge that providing false information about Your age constitutes fraud, material breach of these Terms, and may result in criminal liability under applicable law.

3.2. Global Accessibility with India-Based Services

The Platform is accessible to users worldwide. However, all medical consultations, diagnoses, treatment recommendations, and prescriptions are facilitated exclusively by practitioners licensed and physically located in India.

3.3. Legal Situations of Consultations

(a) Deemed to Occur in India:

All Consultations with Registered Medical Practitioners (RMPs) and AYUSH Practitioners are deemed to occur exclusively within the territory of India, regardless of the User's physical location at the time of the Consultation. This legal fiction is established to ensure compliance with Indian medical regulations and licensing requirements.

(b) India-Based Practitioners:

All RMPs are registered with and governed by the National Medical Commission (NMC) or State Medical Councils. All AYUSH Practitioners are registered with their respective regulatory councils (CCIM, CCH, etc.). All practitioners are physically located in India.

All medical Consultations comply with:

The Telemedicine Practice Guidelines, 2020 (for RMPs)
AYUSH Telemedicine Guidelines (for AYUSH Practitioners)
National Medical Commission regulations
All applicable Indian medical and pharmaceutical regulations

3.4. International Users - Mandatory Acknowledgments

International users (users accessing from outside India) expressly acknowledge, accept, and agree to the following:

(a) Import of Services:

You are voluntarily importing personal telehealth and wellness services from India for Your private, non-commercial use.

(b) Prescription Validity and Restrictions:

Any prescriptions issued by RMPs or AYUSH Practitioners are valid only within the territory of India
Prescriptions must not be presented to pharmacies, dispensaries, or healthcare providers outside India
The Company disclaims all liability if You attempt to use Indian prescriptions in foreign jurisdictions

Practitioners diagnose, treat, and prescribe according to Indian medical standards, protocols, and available medications
Practitioners may not be familiar with medications, healthcare systems, insurance protocols, or medical regulations in Your country
Treatment recommendations are based on Indian medical practice and may differ from standards in Your jurisdiction

(d) No Compliance with Foreign Healthcare Regulations:

Services do not comply with, and are not intended to comply with, healthcare, pharmaceutical, or medical device regulations in Your jurisdiction, including but not limited to:

United States: FDA, HIPAA, state medical board regulations
United Kingdom: GMC, MHRA, CQC standards
European Union: Medical Device Regulation, GDPR health provisions
Australia: TGA, AHPRA requirements
Any other foreign regulatory framework

3.6. Waiver of Foreign Regulatory Compliance

By accessing the Platform from outside India, You irrevocably waive any and all claims, demands, or expectations that:

Services should comply with Your local medical, pharmaceutical, or telehealth regulations
Practitioners should hold licenses in Your jurisdiction
Prescriptions should be valid in Your country
The Platform should meet foreign healthcare standards or accreditation requirements

4. NATURE OF SERVICES

4.1. Role of the Company - Technology Platform Only

(a) Intermediary Status:

The Company is a technology platform and an "intermediary" as defined under Section 2(1)(w) of the Information Technology Act, 2000. The Company is not engaged in the practice of medicine, provision of healthcare services, or any form of medical diagnosis or treatment.

(b) Platform Services Only:

The Company's sole role and obligation is to:

Provide and maintain the technology Platform
Facilitate connections between Users and independent Practitioners
Process payments and bookings
Enable video/audio consultation infrastructure
Maintain consultation records as required by law

The Company does not:

Employ medical practitioners
Provide medical advice, diagnosis, or treatment
Make medical decisions or recommendations
Supervise or control Practitioners' professional judgment
Practice medicine in any form

4.2. Specialist-Level Medical Services

India's First Medical Center for Relationship Health

The Platform operates as India's First Medical Center for Relationship Health, connecting users with specialist-level practitioners in sexual health, mental wellness, reproductive health, and relationship medicine.

(a) Specialist Practitioners:

All Registered Medical Practitioners (RMPs) on the Platform are specialists holding postgraduate medical qualifications (MD, MS, DM, DNB, or equivalent) beyond the MBBS degree, except where explicitly stated otherwise.

(b) Direct-to-Specialist Model:

Users select and consult directly with specialist practitioners. There are no junior doctors, interns, or medical students providing consultations on the Platform.

4.4. AYUSH Consultations - Ayurvedic and Traditional Medicine

AYUSH Practitioners are strictly prohibited from prescribing allopathic (modern medicine) drugs. They may prescribe only:

Ayurvedic medicines (for Ayurvedic practitioners)
Homeopathic remedies (for Homeopathic practitioners)
Unani or Siddha medicines (for respective practitioners)
Medicines within their registered system of medicine

4.6. Wellness Services (Entertainment Purpose)

(a) Entertainment and Spiritual Guidance Only:

Services labeled, marketed, or identified as "Tarot Reading," "Astrology," "Numerology," "Vibe Check," "Relationship Health Score," or any similar wellness assessment tools are provided strictly for:

Entertainment purposes
Spiritual guidance and exploration
General wellness reflection
Personal insight and self-awareness

These services are NOT:

Medical advice, diagnosis, or treatment
Psychological or psychiatric counseling
Professional financial, legal, or career advice
Scientific or evidence-based predictions
Substitute for professional medical, mental health, or relationship therapy

4.7. Relationship Health Score / Vibe Check Quiz

(b) Not Medical Diagnosis:

Quiz results:

Are NOT medical diagnoses or clinical assessments
Do NOT constitute professional psychological or relationship counseling
Are NOT reviewed or interpreted by any medical or mental health professional
Should NOT be relied upon for any medical, psychological, or relationship decisions

4.8. Comprehensive Liability Disclaimers

(a) Independent Contractor Status:

Users explicitly acknowledge and agree that:

All Practitioners are independent contractors and NOT employees, partners, agents, or representatives of the Company
Practitioners maintain complete autonomy over their professional judgments, diagnoses, treatments, and recommendations
The Company exercises no control over clinical decisions, treatment protocols, or professional conduct of Practitioners
All professional liability, including medical negligence, malpractice, misdiagnosis, treatment errors, prescription mistakes, or professional misconduct rests exclusively and solely with the individual Practitioner

4.8. (f) Emergency Services Disclaimer:

CRITICAL WARNING:

The Platform and Services are NOT intended for, suitable for, or capable of handling:

Medical emergencies
Urgent or life-threatening conditions
Acute mental health crises (suicidal ideation, psychotic episodes, severe panic attacks)
Situations requiring immediate physical examination, diagnostic tests, or emergency intervention

Users experiencing emergencies must:

Immediately call local emergency services (112 in India, 911 in USA, 999 in UK, 000 in Australia, etc.)
Visit the nearest hospital emergency department
Contact local crisis helplines for mental health emergencies

5. CONSULTATIONS AND PACKAGES

5.3. Package Validity and Expiration

Package Size	Validity Period
3-session Package	3 months from purchase date
6-session Package	6 months from purchase date
9-session Package	9 months from purchase date
12-session Package	12 months from purchase date

Any unused sessions shall automatically and irrevocably lapse upon expiry of the validity period. Expired sessions cannot be carried forward, refunded, transferred, extended, or renewed.

5.6. Geographic Pricing

(d) Location Misrepresentation - Fraud and Penalties:

Use of VPNs, proxy servers, or other technologies to misrepresent location for pricing advantage constitutes fraud, material breach of these Terms, and may constitute criminal offense under Indian law.

If the Company determines or suspects location misrepresentation, the Company reserves the right to:

Immediately suspend or terminate User access without notice or refund
Charge applicable location-based pricing retroactively to all past Consultations
Recover unpaid differential fees through legal action
Report fraudulent activity to law enforcement authorities
Pursue civil and criminal remedies for fraud and misrepresentation
Permanently ban the User and associated accounts from the Platform

7. DATA PRIVACY, RECORDING, AND GOOGLE MEET

7.3. Google Meet / Google Workspace - Third-Party Platform

(a) Platform Integration:

Video Consultations are conducted using Google Meet, a third-party service operated by Google LLC as part of the Google Workspace suite. The Company uses Google Workspace under a paid subscription plan.

(b) User Acknowledgment:

By using the Platform for video Consultations, Users acknowledge and accept that:

International Data Processing: Consultation data, including audio/video content, may be temporarily processed on Google's international servers located outside India
Technical Necessity: Such processing through Google's infrastructure is essential for service delivery and technically unavoidable to enable real-time video communication
Express Consent: Users expressly consent to this cross-border data transfer as a precondition for accessing video Consultation Services
No Company Control: The Company has no control over Google's internal data processing practices, security measures, or server locations
Google's Policies Apply: Google Meet usage is governed by Google's Privacy Policy and Terms of Service
Associated Risks: Users accept all risks associated with using Google Meet, including potential data security vulnerabilities inherent in any cloud-based communication platform

8. PAYMENT TERMS

8.5. Prohibition on Chargebacks - Strict Enforcement

(a) Exclusive Remedies:

The User expressly acknowledges and irrevocably agrees that:

All refunds, cancellations, rescheduling, and payment disputes are subject exclusively to the Cancellation and Refund Policy
The Cancellation and Refund Policy provides the sole and exclusive remedies for any payment-related grievances
No other refund mechanism, dispute resolution process, or chargeback procedure shall be available

(b) Waiver of Chargeback Rights:

The User hereby irrevocably and unconditionally waives any and all rights to initiate, request, pursue, or otherwise process any:

Chargeback through credit card issuers or banks
Payment reversal or dispute through debit card providers
Transaction dispute through payment gateways
Refund claim through financial institutions
Any similar payment recovery mechanism

EXCEPT strictly in accordance with the terms, conditions, and timelines set forth in the Cancellation and Refund Policy.

11. LIMITATION OF LIABILITY AND INDEMNITY

11.2. Maximum Aggregate Liability Cap

₹1,00,000

(ONE LAKH RUPEES)

OR THE TOTAL FEES ACTUALLY PAID BY THE USER TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, WHICHEVER IS LOWER.

This liability cap applies regardless of the legal theory (contract, tort, negligence, strict liability, etc.) and even if the Company has been advised of the possibility of such damages.

11.5. Director and Officer Liability Shield

Personal Liability Exclusion:

Users expressly acknowledge and agree that directors, officers, shareholders, employees, and agents of the Company shall have no personal liability for any claims arising under these Terms. All claims must be brought exclusively against NEXTBIG HEALTHCARE PRIVATE LIMITED as a corporate entity, and Users waive any right to pursue personal assets or seek personal judgments against individual directors, officers, or employees.

13. GOVERNING LAW AND JURISDICTION

13.2. Exclusive Jurisdiction

Subject to the mandatory arbitration provisions in Section 14, the courts at Bangalore, Karnataka, India shall have exclusive jurisdiction over any disputes, claims, or matters arising under these Terms.

International Users hereby irrevocably and unconditionally:

Submit to the exclusive jurisdiction of Bangalore courts
Waive any objection based on inconvenient forum, lack of personal jurisdiction, or improper venue
Agree that any judgment or order from Bangalore courts shall be fully enforceable in their local jurisdiction
Waive any claim of sovereign immunity or diplomatic immunity

14. DISPUTE RESOLUTION - MANDATORY ARBITRATION

14.2. Mandatory Arbitration

If the Dispute remains unresolved after fifteen (15) days of good faith negotiations, the Dispute shall be referred to and finally resolved by binding arbitration in accordance with the following framework:

(a) Arbitration Rules:

Arbitration shall be conducted in accordance with the Mumbai Centre for International Arbitration (MCIA) Arbitration Rules, including the Expedited Procedure where applicable.

(d) Seat and Venue:

The seat, venue, and place of arbitration shall be Bangalore, Karnataka, India.

(g) Confidentiality:

All arbitration proceedings, submissions, evidence, and awards shall be confidential and may not be disclosed to third parties except as required by law.

14.3. Class Action Waiver - No Consolidation

The Parties irrevocably and unconditionally waive any and all rights to:

Participate in or bring class action claims of any kind
Consolidate claims with those of other persons or entities
Participate in representative actions or collective proceedings on behalf of others
Join claims with other arbitrations or court proceedings

Each Dispute must be arbitrated or litigated on an individual basis only. The arbitrator has no authority to conduct class arbitrations, representative actions, or consolidated proceedings.

17. EMERGENCY SERVICES - CRITICAL WARNING

17.1. Platform Not Suitable for Emergencies

THE PLATFORM AND SERVICES ARE ABSOLUTELY NOT INTENDED FOR, DESIGNED FOR, OR CAPABLE OF HANDLING MEDICAL EMERGENCIES OR URGENT CARE SITUATIONS.

EMERGENCY CONTACT NUMBERS:

India

112

102 (Ambulance)

USA

911

999

112

Australia

000

Canada

911

18. GRIEVANCE REDRESSAL

Grievance Officer

Name

Don Thomas

don.thomas@inticure.com

Address

Gopala Complex, 1st Floor, No. 45/3,
Residency Road, Bangalore - 560025,
Karnataka, India

ACCEPTANCE AND CONSENT

BY CLICKING "I ACCEPT," "I AGREE," "SIGN UP," "REGISTER," OR ANY SIMILAR BUTTON, OR BY ACCESSING OR USING THE PLATFORM IN ANY MANNER, YOU ACKNOWLEDGE THAT:

1You have read and understood these Terms of Use in their entirety
2You have read and accepted the Privacy Policy, Cancellation and Refund Policy, and Telehealth Consent
3You meet all eligibility requirements, including being at least 18 years of age
4You have legal capacity to enter into this binding agreement
5You agree to be bound by all terms, conditions, and obligations set forth herein
6You waive any right to claim you did not read, understand, or agree to these Terms

IF YOU DO NOT ACCEPT THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM OR ANY SERVICES.

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to these Terms of Use.

wecare@inticure.com

Last Updated

February 2026

Effective Date

February 2026

Governing Law

India (DPDP Act, 2023; IT Act, 2000)

END OF TERMS OF USE